Privacy Policy

Last updated: May 21, 2025

This Privacy Policy describes how Berkana Information Technology Consultants L.L.C ("we", "us", or "our") collects, uses, and protects your personal information when you use Alorue at alorue.com.

1. Information We Collect

We collect the following types of information:

• Account data: name, email address, password (hashed)
• Profile data: age, weight, height, fitness goals, dietary preferences
• Usage data: meals logged, workouts completed, app activity
• Payment data: processed by Stripe — we do not store card details
• Device data: IP address, browser type, operating system

2. How We Use Your Information

We use your data to:

• Provide and personalize the Alorue service
• Process payments and manage subscriptions
• Send transactional emails (receipts, account notices)
• Improve app features and performance
• Respond to support requests

We do not sell your personal data to third parties.

3. Data Sharing

We share data only with trusted service providers necessary to operate Alorue:

• Stripe — payment processing
• Cloud hosting provider — data storage and infrastructure
• Analytics tools — anonymized usage statistics

All third parties are bound by data processing agreements and may not use your data for their own purposes.

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where required by law.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise any of these rights, email us at support@alorue.com.

6. Cookies

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies (anonymized) to understand how the app is used. You can disable cookies in your browser settings, though some features may not function correctly.

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted data access. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Alorue is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. The "last updated" date at the top reflects the most recent revision.

10. Contact

For privacy-related questions, contact us at support@alorue.com.

Berkana Information Technology Consultants L.L.C · TRN: 105058997500003
Citadel Tower, Office No. 2509-127, Business Bay, Dubai, United Arab Emirates